PRIVACY POLICY

Elmgren’s Garden Center is committed to protecting your personal information and ensuring transparency in how we collect, use, and store data. This Privacy Policy outlines how we handle information collected through our website, services, and communications.

INFORMATION WE COLLECT
We may collect the following types of personal information when you visit or interact with our website:
• Contact Information: Name, email address, phone number, billing and shipping addresses.
• Account Information: Login details, order history, and saved preferences if you create a customer account.
• Order & Payment Data: Details related to purchases, including shipping info and transaction details.
• Device & Browser Data: IP address, browser type, operating system, referring URLs, pages visited, clicks, and interactions with the site.
• Marketing Preferences: Your communication opt-ins and unsubscribes.
• Fonts & Plugins: Information shared with third-party providers such as Google Fonts or Adobe Fonts, which may include IP and device data.

HOW WE USE YOUR INFORMATION
We use your personal data to:
• Process and fulfill orders
• Provide customer service and support
• Communicate with you about your order, account, or inquiries
• Send marketing communications (only with your consent)
• Improve website functionality and analyze user behavior
• Protect against fraud and unauthorized access

MARKETING & COMMUNICATIONS CHOICES
If you opt into our mailing list or promotional communications, we may send you occasional updates, product announcements, or special offers. You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
Transactional emails related to orders, account creation, or system updates are not subject to opt-out.

COOKIES & ANALYTICS
We use cookies and analytics tools to understand how visitors use our site. This includes:
• Required Cookies: For security, site performance, and essential functionality.
• Analytics Cookies: To gather traffic and usage insights when you accept cookies via our banner.
• Data Sharing: We may share this anonymous usage data with platforms like Squarespace or Google Analytics to improve performance.
You can manage cookie preferences through your browser settings.

CUSTOMER ACCOUNTS
If you create a customer account, we store your order history and personal information to enhance your shopping experience. You may close your account at any time by contacting us.

ABANDONED CART EMAILS
If you begin checkout and don’t complete your purchase, and if you’ve entered your email or are logged into your account, you may receive a reminder email within 24 hours. You can unsubscribe from these reminders via the link provided in the email.

THIRD-PARTY SERVICES
We partner with trusted third-party providers such as:
• Website Host: Squarespace
• Email Marketing Platform
• Payment Processors and Shipping Services
These providers help us run and maintain the website, process orders, and communicate with you. They may process your data only to the extent required for their services.

YOUR PRIVACY RIGHTS
You have the right to:
• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your account and personal data (subject to legal retention requirements)
To exercise any of these rights, please contact us directly.

DATA RETENTION
We retain personal information as long as needed to provide services, fulfill legal obligations, and support legitimate business operations (e.g. fraud prevention, order history, tax reporting). Data from closed accounts may be retained as needed for compliance and safety purposes.

DATA SECURITY
We take reasonable steps to protect your personal data from unauthorized access or disclosure. However, no website or electronic system is completely secure. You use this site at your own risk.

CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

CONTACT US
If you have any questions or requests regarding your privacy or this policy, please contact us at:

ELMGREN’S SERVICES
30 Cherokee Street
Richmond Hill, GA 31324
USA

Effective: August 2025